{"id":3455,"date":"2021-09-14T18:20:40","date_gmt":"2021-09-14T18:20:40","guid":{"rendered":"https:\/\/conduceconsultants.com\/s2s\/?page_id=3455"},"modified":"2025-10-02T11:57:07","modified_gmt":"2025-10-02T01:57:07","slug":"feedback","status":"publish","type":"page","link":"https:\/\/conduceconsultants.com\/s2s\/feedback\/","title":{"rendered":"Feedback &#038; Complaints"},"content":{"rendered":"<h1>Feedback &amp; Complaints<\/h1>\n<h2>We love <br \/>feedback!<\/h2>\n<p>We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by\u00a0<a href=\"https:\/\/conduceconsultants.com\/s2s\/\">Sunrise2Sunrise<\/a>\u00a0to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.<\/p>\n<h2>Get in touch<\/h2>\n<p>\t\tGet in touch with us in writing by filling in our feedback form and a member of our team will be in touch as soon as possible.\t\t<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.google.com\/maps\/place\/Sunrise2Sunrise+Community+Care\/@-38.0780792,145.483078,15z\/data=!4m2!3m1!1s0x0:0x8009a08d5d294b7c?sa=X&#038;ved=2ahUKEwi4tP76sKL1AhVTRfEDHXRkD2sQ_BJ6BAg0EAU\" target=\"_blank\" rel=\"noopener\"><br \/>\n\t\t\t\t\t\t\t\t\t\t5\/43 Treloar Lane, Pakenham, VIC 3810<br \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:0391883499\"><br \/>\n\t\t\t\t\t\t\t\t\t\t03 9188 3499<br \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@conduceconsultants.com\"><br \/>\n\t\t\t\t\t\t\t\t\t\tinfo@conduceconsultants.com<br \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"237\" height=\"81\" src=\"https:\/\/conduceconsultants.com\/s2s\/wp-content\/uploads\/2023\/04\/Sunrise2Sunrise_logo_V4_notag_rainbow_grey.webp\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Feedback form<\/h2>\n<p><strong>External Complaints Officers<\/strong><\/p>\n<p>If you are unhappy with how Sunrise2Sunrise staff managed your complaint, you can also contact:<\/p>\n<p>National Disability Insurance Agency (NDIS Participants)<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1800 800 100\">1800 800 100<\/a><\/p>\n<p><strong>email:<\/strong> <a href=\"mailto:feedback@ndis.gov.au\">feedback@ndis.gov.au<\/a><\/p>\n<p>Office of the Commissioner for Privacy and Data Protection<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1300 666 444\">1300 666 444<\/a><\/p>\n<p><strong>email:<\/strong> <a href=\"mailto:enquiries@ovic.vic.gov.au\">enquiries@ovic.vic.gov.au<\/a><\/p>\n<p>Disability Services Commissioner<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1800 677 342\">1800 677 342<\/a><\/p>\n<p><strong>email:<\/strong> <a href=\"mailto:complaints@odsc.vic.gov.au\">complaints@odsc.vic.gov.au<\/a><\/p>\n<p>Mental Health Complaints Commissioner<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1800 246 054\">1800 246 054<\/a><\/p>\n<p><strong>email:<\/strong> <a href=\"mailto:help@mhcc.vic.gov.au\">help@mhcc.vic.gov.au<\/a><\/p>\n<p>Commonwealth Ombudsman<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1300 362 072\">1300 362 072<\/a><\/p>\n<p>(Calls from mobile phones at mobile phone rates)<\/p>\n<p>Victorian Ombudsman<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:(03) 9613 6222\">(03) 9613 6222<\/a><\/p>\n<p>or (rural callers) <a href=\"tel:1800 806 314\">1800 806 314<\/a><\/p>\n<p>Health Complaints Commissioner<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:1300 582 113\">1300 582 113<\/a><\/p>\n<p><strong>email:<\/strong> <a href=\"mailto:hsc@health.vic.gov.au\">hsc@health.vic.gov.au<\/a><\/p>\n<p>Indigenous Phone: <a href=\"tel:1800 060 789\">1800 060 789<\/a><\/p>\n<p>(Calls from mobile phones at mobile rates)<\/p>\n[elementor-template id=&#8221;12135&#8243;]\n\n","protected":false},"excerpt":{"rendered":"<p>Feedback &amp; Complaints We love feedback! We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by\u00a0Sunrise2Sunrise\u00a0to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service. Get in touch Get [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3455","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/pages\/3455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/comments?post=3455"}],"version-history":[{"count":99,"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/pages\/3455\/revisions"}],"predecessor-version":[{"id":16058,"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/pages\/3455\/revisions\/16058"}],"wp:attachment":[{"href":"https:\/\/conduceconsultants.com\/s2s\/wp-json\/wp\/v2\/media?parent=3455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}